Help
FAQ - Login
1. How do I login to Grand Hotel Casino?
Run the casino software and once prompted, enter the account number and password you selected during registration.
Please keep your account number and password in a safe place, as they will be required each time you play. Although the software can automatically remember these details, we recommend that you do not select this option to protect your security, especially if using a shared PC.
Please note: Login details are case sensitive, so please ensure that caps lock is not engaged before entering the information.
2. I’ve forgotten my password - what should I do?
If you have forgotten your password, you can contact our friendly client support team by telephone or email. They will ask you to confirm some security details and then you will be provided with a new password.
Please remember to change this password to a more personalised one the next time you login by clicking ‘Options’ at the bottom of the lobby, then selecting ‘Change Password.’
3. When I try to login, there is a message saying my account has been locked out by the system. What can I do?
Should you fail to enter the correct login details on three consecutive attempts, you will automatically be locked out of the casino. This is for your security and to prevent fraudulent attempts to guess your password.
If your account has been locked for this or any other reason you will need to contact our client support team by telephone or email which will help resolve the problem.
Please note: Login details are case sensitive, so please check caps lock is not engaged before entering the information.
4. When I try to login, I cannot connect to the casino. Why is this?
This is most likely to be as a result of a faulty or slow internet connection; please contact your Internet Service Provider to resolve this issue.
However, sometimes there may be other reasons for failure to connect. Try closing any Internet browsers, virus protection or instant messengers while you login. This frees up memory for the computer to channel resources for launching the casino software.
5. What should I do if I have been unintentionally disconnected from the casino?
Please do not worry if your you are disconnected during play, our system registers all the required information sent from your computer, meaning you will be able to retrieve your most recent transaction when you login again.
Your balance will display the amount shown prior to disconnection.
Without games, cash-ins or purchases, the customer balance will not change.
All the information about your transactions can be obtained from the statements page using the ‘Playcheck’ report.
Back to FAQs
1. How do I login to Grand Hotel Casino?
Run the casino software and once prompted, enter the account number and password you selected during registration.
Please keep your account number and password in a safe place, as they will be required each time you play. Although the software can automatically remember these details, we recommend that you do not select this option to protect your security, especially if using a shared PC.
Please note: Login details are case sensitive, so please ensure that caps lock is not engaged before entering the information.
2. I’ve forgotten my password - what should I do?
If you have forgotten your password, you can contact our friendly client support team by telephone or email. They will ask you to confirm some security details and then you will be provided with a new password.
Please remember to change this password to a more personalised one the next time you login by clicking ‘Options’ at the bottom of the lobby, then selecting ‘Change Password.’
3. When I try to login, there is a message saying my account has been locked out by the system. What can I do?
Should you fail to enter the correct login details on three consecutive attempts, you will automatically be locked out of the casino. This is for your security and to prevent fraudulent attempts to guess your password.
If your account has been locked for this or any other reason you will need to contact our client support team by telephone or email which will help resolve the problem.
Please note: Login details are case sensitive, so please check caps lock is not engaged before entering the information.
4. When I try to login, I cannot connect to the casino. Why is this?
This is most likely to be as a result of a faulty or slow internet connection; please contact your Internet Service Provider to resolve this issue.
However, sometimes there may be other reasons for failure to connect. Try closing any Internet browsers, virus protection or instant messengers while you login. This frees up memory for the computer to channel resources for launching the casino software.
5. What should I do if I have been unintentionally disconnected from the casino?
Please do not worry if your you are disconnected during play, our system registers all the required information sent from your computer, meaning you will be able to retrieve your most recent transaction when you login again.
Your balance will display the amount shown prior to disconnection.
Without games, cash-ins or purchases, the customer balance will not change.
All the information about your transactions can be obtained from the statements page using the ‘Playcheck’ report.
Back to FAQs
TABLE GAMES
American roulette , european roulette more than 405 games! Have fun and play now.
American roulette , european roulette more than 405 games! Have fun and play now.
